Refund Policy
At Montcleaf, we pride ourselves on the quality of our craftsmanship. We are committed to ensuring your complete satisfaction.
How long do I have to return my order?
You have 30 calendar days from the date of delivery to return any item that is unwanted or does not meet your expectations.
Product Condition and Warranty
To qualify for a refund, returned products must be:
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Unworn and unused: Tried on only indoors and on clean, carpeted surfaces (especially footwear).
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In their original condition: Free from damage, wear, or alterations.
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Complete: Returned with all original packaging, dust bags, and brand tags intact.
Defective or Faulty Items: We accept returns for items deemed faulty or defective due to manufacturing issues. If an item arrives damaged, please contact our Customer Care team at $\text{support@montcleaf.com}$ immediately so we can provide a prepaid return label and priority replacement or refund.
Do you offer free returns?
We strive to keep our product prices honest and our operational costs efficient. Therefore, we offer a partial solution for returns:
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UK Customers: If you use our designated return portal to generate a label, there is no upfront payment at drop-off. However, a $\text{£}3$ administrative fee will be deducted from your final refund to cover processing costs.
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International Customers: You are responsible for the full cost of return shipping using your preferred tracked courier.
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Tracking: Returns are the customer’s responsibility until they reach our facility. We strongly recommend using a tracked service and retaining proof of postage for all returns.
When will I receive my refund?
Refunds are issued once your return has been received and thoroughly inspected by our Quality Control team.
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Refunds will be processed to the original payment method used at checkout.
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Please allow up to 14 working days from the date of inspection for the refund to be formally issued. You will receive an email confirmation once the refund has been processed.
Can I combine multiple returns?
No. Each return must be registered and sent separately to ensure accurate processing. Combining multiple items into one parcel will significantly delay the processing of your refund.
Important Note on Lost Returns
We require valid proof of postage and a tracking number for all returns. If your item is confirmed as lost in transit and valid proof of postage is provided, we will assess the situation and may issue store credit instead of a refund.